Refund policy
Food Products and General Return Policy
Because SupplyTiger primarily sells food and confectionery products, our food products are generally final sale and cannot be returned for reasons such as personal preference, taste, ordering the wrong item, or no longer wanting the product.
However, we want to make things right when there is a legitimate problem with an order. We will review requests involving products that:
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Arrive damaged;
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Arrive defective or in an unacceptable condition;
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Are incorrect or different from the product ordered;
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Are missing from the shipment; or
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Are lost in transit.
Please contact us at ecom@supplytiger.com within 7 days of delivery if there is a problem with your order. For a shipment that has not been delivered, please contact us as soon as the expected delivery date has passed or the tracking information indicates a potential problem.
We may request photographs of the product, product packaging, shipping box, shipping label, lot or date information, or other information reasonably necessary to verify the issue.
Do not discard a damaged or defective product or its packaging until we have reviewed your request, unless keeping the product would be unsafe.
Damaged, Defective, Incorrect, or Missing Products
If an item arrives damaged, defective, incorrect, or incomplete, please contact ecom@supplytiger.com and provide your order number and a description of the problem.
If your request is approved, SupplyTiger may, depending on the circumstances, provide a replacement, refund, partial refund, or other appropriate resolution.
We may require the affected item to be returned before issuing a refund or replacement. Please do not ship an item back unless we instruct you to do so.
Lost Shipments
If an order appears to be lost in transit, please contact ecom@supplytiger.com.
We may review the tracking information and work with the shipping carrier to determine what happened. If a shipment is confirmed to have been lost or otherwise qualifies for a resolution, we may issue a replacement or refund as appropriate.
If tracking indicates that a package was delivered but you cannot locate it, we may ask you to check with household members, neighbors, the delivery location, or the carrier and may open a carrier investigation before determining the appropriate resolution.
Authorized Returns
Please contact ecom@supplytiger.com before returning any product.
An RMA or return authorization number is not required.
If SupplyTiger determines that a physical return is necessary, we will provide return instructions. Unless otherwise stated in those instructions, an authorized return must be shipped within 10 calendar days after we approve the return.
Authorized returns should be sent to:
202 North Queen Street
Unit 1210
Lancaster PA, 17603
When requested, the customer must provide a valid shipment tracking number so that the return can be verified.
Unless the condition of the product was specifically identified as part of the reason for the return when contacting customer service, any product that we instruct you to return must be returned in its original condition and original packaging. Only defects, damage, or other conditions disclosed to SupplyTiger when the return was requested are exceptions to this requirement.
We reserve the right to refuse a return or refund if the returned product does not meet these requirements.
Unauthorized Returns
Please do not send products back to SupplyTiger without first contacting ecom@supplytiger.com and receiving return instructions.
Packages returned without prior approval may be refused and are not guaranteed to qualify for a refund. SupplyTiger is not responsible for shipping costs or other expenses incurred by a customer who sends an unauthorized return.
If we choose to accept an unauthorized return, any refund will remain subject to the eligibility requirements and deductions described in this policy and applicable law.
Refused and Undeliverable Shipments
A shipment may be returned to us if, for example, the recipient refuses delivery, an incorrect or incomplete shipping address was provided, or the carrier is unable to complete delivery after making the required attempts.
A shipment refused by the customer or returned because of an incorrect or incomplete address provided by the customer is not automatically eligible for a full refund.
If a refund is approved, original shipping charges, return shipping charges, or other carrier charges resulting from the refusal or address problem may be deducted from the refund to the extent permitted by applicable law.
Because we sell food products, merchandise returned by a carrier may not be eligible for resale and may therefore be ineligible for a merchandise refund depending on the circumstances.
This section does not apply when the delivery problem was caused by SupplyTiger or when otherwise required by applicable law.
Return Shipping
If SupplyTiger requires a return because we shipped an incorrect product or because an eligible product arrived damaged or defective, we will provide instructions regarding return shipping.
For any other return that we agree to accept, the customer is responsible for return shipping unless SupplyTiger agrees otherwise in writing.
We strongly recommend using a trackable shipping service. SupplyTiger is not responsible for a return shipment that is lost before it is delivered to us.
Refund Amounts
Approved refunds are based on the actual amount paid by the customer for the applicable product.
If a coupon, promotional code, discount, sale price, or other price reduction was applied to the order, the refund will reflect the discounted amount actually paid rather than the product's regular or current selling price.
Original shipping charges are generally non-refundable unless the refund is the result of an error by SupplyTiger, an eligible shipping problem, or otherwise required by applicable law.
A refund will never exceed the amount actually paid for the applicable item or order.
Refund Processing
Approved refunds will normally be issued to the original payment method.
Once a refund has been processed, the time required for the credit to appear depends on the customer's bank or payment provider. Depending on the financial institution, it may take up to 10 business days for the refunded funds to appear.
If you believe an approved refund has not been received within the expected timeframe, please contact ecom@supplytiger.com with your order number.
Questions
For questions about an order, return, refund, damaged product, or other customer-service matter, please contact:
This policy does not limit any rights that cannot legally be limited under applicable consumer-protection laws.